Patient Resources

Physical therapy can help treat just about any orthopedic injury or condition, including

• Post-surgical recovery
• Sports injuries
• Low back pain
• Neck pain
• Hip pain
• Knee pain
• Foot and ankle pain
• Scoliosis
• Parkinson’s disease
• Vertigo
• Mobility limitations
• Gait dysfunction
• Pelvic Health
• Vestibular
• Neurologic conditions

Please contact us to schedule your post-surgery appointments as soon as possible. The first thing we need to know us how long after your surgery your surgeon wants physical therapy to begin. Please bring any notes or treatment recommendations from your doctor to your first appointment. Your therapist will work closely with your surgeon to ensure we develop the optimum protocol for your recovery.

Physical therapy is often a great place to start (and may be all you need to recover from many conditions). The first thing our physical therapists do with new patients is to perform a careful and thorough examination. This is essential to diagnose your pain or injury to determine the best route to recovery. If during your exam they discover anything that warrants a further workup (e.g. imaging, other diagnostics, examination by a physician), we can recommend excellent providers to ensure there is no delay to getting on the path to recovery.

The goal of physical therapy is to relieve pain and the underlying dysfunctions that cause it. Depending on your issues you may experience temporary soreness from using muscles that are weakened or recovering. Please maintain good communication with your therapist so they can minimize discomfort and maximize recovery. We want to help you achieve full pain relief, and a return to your normal activities, as quickly as possible.

How frequently and for how long will depend upon your diagnosis and your doctor’s recommendation. One to three appointments per week is common at the outset. Appointments often are more spread out towards the end. Three to six weeks is a pretty typical duration for most surgery and injury recovery.

Appointments for physical therapy vary in length depending on your diagnosis and activity level. On average, a patient’s first visit lasts about an hour. For the initial visit, we typically ask patients to arrive 15 minutes early to sign-in, complete paperwork and/or change clothes. Subsequent visits are typically 45-60 minutes in length.

At Proliance Physical and Hand Therapy our goal isn’t just to get you better, it is to keep you strong, pain-free, and flexible long term! Throughout your therapy sessions your therapist will be teaching you how to continue with at-home exercises after your in-person meetings are no longer necessary.

At Proliance Physical and Hand Therapy, we offer a highly personalized treatment model. You will receive one-on-one treatments with a physical therapist who is an expert in your condition, for the entire duration of your treatment. At Proliance Physical and Hand Therapy we do not have aids or assistants working with patients, all patient care is provided by trained and licensed physical therapists. We are proud to offer the highest level of care customized to your specific need, because the ideal treatment plan, delivered with care and compassion, is the key to getting better faster.

Our therapists will personally perform the appropriate soft tissue treatments for your recovery plan. We do not offer massage only appointments, but can recommend massage therapists in your area who are ideal for your ongoing wellness needs.

Typically, you do not need a referral to see a physical therapist at Proliance Physical and Hand Therapy, which saves you time and money. However, there are some exceptions to the direct access rule, including some Kaiser plans and Labor and Industries. If you are uncertain as to whether your insurer requires a referral, please reach out to your insurance company’s customer service team or contact us. Our staff can check with your health insurance provider to determine if outpatient physical therapy services are covered under your plan. We work with most major insurance companies.

Here are some tips to make your first visit as productive and easy as possible:

• Bring a prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
• Bring your Photo ID
• Bring your health insurance card and co-payment (if applicable)
• Bring your insurance referral (if needed per your insurance policy)
• Patient Intake Forms: We encourage you to fill these out before your appointment to make your time as relaxed as possible. Click on these links to find these forms:
  • Notice to Patients
  • Patient History
  • Procedures and Financial Policy
• If you are unable to do this in advance, please allow for extra time prior to your appointment to fill these forms out at our office before your appointment begins.
• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Physical therapy focuses on movement. Please wear comfortable clothing that allows easy access to your problem areas and athletic shoes, similar to what you might wear to a gym
• Bring any case manager or insurance adjuster contact names, phone numbers, and claim numbers in the event of an automobile accident or worker’s compensation claim.

Your session at Proliance Physical and Hand Therapy will be approximately one hour long and spent one-on-one with your physical therapist. They will begin your first visit by conducting a comprehensive assessment. This will provide the basis for a customized plan to get you better as quickly as possible. Your course of treatment will also typically include home exercise recommendations to maximize your recovery and help you to keep yourself strong, flexible, and pain free after your therapy sessions are completed. The information your physical therapist gathers at the first appointment will help them determine how many treatments and the ideal frequency.

Our goal is to restore pain-free mobility and function and prevent injury or pain from recurring. Every patient’s condition and pain are unique. Your physical therapist will use the ideal combination of gentle hands-on techniques, exercises, and equipment to relieve pain and restore your function to optimum levels as quickly as possible. You can accelerate your healing by coming to your appointments consistently and following the at home exercise recommendations in between each appointment. Since our goal isn’t just to get you better, it is to keep you better, your therapist will provide you with an exercise plan to continue after your in-person sessions are done.

We work with most major insurance providers. We also accept Workers’ Compensation, Auto Claims, HSA, FSA. If your insurance provider requires a co-pay, we will ask for this payment at each visit. We accept payments by cash, check or credit card.

In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand that insurance plans can be confusing and do our best to help you keep the paperwork as easy as possible. If you’d like help to confirm your insurance coverage, please let us know when you schedule your first appointment and our experts will verify it with your insurance provider.

For patients who do not have insurance, we offer a self-pay rate, due at the time of service. We accept cash, check, debit card, and credit card. It is our policy that payment is made at the time of service.

Click here to request an appointment or call your local clinic to schedule your appointment. We offer a wide range of appointment times to help you fit your therapy appointments into your busy schedule. If you have a physician’s referral, please bring it to your first appointment.

We have four locations between Seattle and Everett:

• Lynnwood
• Edmonds
• Mill Creek
• Mountlake Terrace

Click here for directions or phone numbers to the clinic most convenient for you.

If you cancel your appointment with less than 24 hours’ notice, there is a fee, which is detailed in your intake paperwork. If your appointment is on a Monday and you need to cancel or reschedule, we ask you do this no later than the previous Friday, so we have time to fill the appointment with someone else who needs it.